FAQ

Frequently Asked Questions

1. What is S&K?

S&K is a brand that stands for quality, style and unique products. We offer carefully selected items that will enhance your home and enrich your life. Our goal is to offer you a special shopping experience - with high-quality products, fair prices and excellent service.

2. How can I place an order?

To place an order, simply select the products you want, add them to your cart and proceed to checkout. There, enter your shipping information and select the payment method. Once the payment is completed, you will receive an order confirmation by email.

3. How can I cancel my order?

Orders can only be cancelled if they have not yet been dispatched. Please contact us as soon as possible if you wish to cancel your order and we will check if this is still possible.

4. When will my order be shipped?

Orders are usually processed within 3-5 business days. Once your order has been shipped, you will receive an email with tracking information so you can track the shipment.

5. How can I change my delivery address?

Changes to the shipping address can only be made if the order has not yet been shipped. Contact us immediately if you require an address change and we will do our best to make the change.

6. Do you offer international shipping?

Yes, we offer international shipping! Shipping costs and delivery times vary depending on the destination. More information is available during the checkout process.

7. Can I return or exchange my order?

Yes, you can return or exchange items within 30 days of receiving the order. Please make sure the items are unused and in perfect condition. Please see our Return Policy for more details on returns.

8. How do I know if an item is back in stock?

If an item is currently out of stock, you can sign up on our website to be notified when the item is back in stock.

9. What payment methods do you accept?

We accept all common payment methods, including credit cards, PayPal, Sofortüberweisung and Apple Pay. All payments are processed securely.

10. How can I check the status of my order?

You can view the status of your order at any time in your customer account or use the tracking link you received in the shipping confirmation email.

11. What do I do if I have problems with my order?

If you encounter any problems, please contact our customer service immediately. We will take care of your issue immediately and find a solution.

12. What do I do if my item arrives damaged?

If your item arrives damaged, please contact us immediately. Send us photos of the damaged item and the packaging so that we can quickly investigate the case. We will then offer you a suitable solution, be it a replacement or a refund.

13. How long does it take to process refunds?

Once we have received and inspected your return, your refund will be processed. It usually takes 5-10 business days for the amount to be credited back to your account, depending on your chosen payment method. You will receive a confirmation email once the refund has been processed.